Privacy Policy

1. Who We Are

We are Turncoat Distillery, operated by:

If you have any questions about this Privacy Policy, you can contact us at: contact@liverpooldistillery.uk or call 0151 378 9004.

2. Information We Collect

When you use our website, we may collect the following information:

• Personal details: name, email address, phone number, billing/delivery address
• Account information: login details if you register for a trade or customer account
• Payment details: processed securely through our payment providers (we do not store full card details)
• Website usage: IP address, browser type, cookies, and analytics data
• Marketing preferences: your choices for receiving news, offers, and updates

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide account access and customer support
• Send you updates, offers, and newsletters (if you opt in)
• Improve our website, services, and customer experience
• Comply with legal obligations, such as age verification and tax requirements

4. Legal Basis for Processing

We process your data under one or more of the following bases:

5. Sharing Your Information

We will never sell your personal data. We may share it with:

• Payment providers and banks (for processing payments)
• Delivery and logistics partners
• IT service providers (e.g., hosting, analytics)
• Regulators or law enforcement if legally required

6. Cookies

Our website uses cookies to improve functionality and analyse traffic. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your data.

To exercise your rights, contact us at contact@liverpooldistillery.uk.

8. Security

We take reasonable measures to protect your personal data using secure servers, encryption, and restricted access.